GENERAL DETAILS


WHAT IS FELCO STORE?

FELCO Store is a virtual store owned by Firefly Electric and Lighting Corporation which is the distributor of the brands Firefly, Ecolum, Royu and Chint.  It offers convenient shopping for your lighting and electrical needs at your own comfort and convenience.


HOW DO I ORDER?

Ordering from FELCO Store is as easy as the following steps:

  1. Browse and choose your desired lighting and electrical product
  2. Click “Add to Cart”
  3. Checkout
  4. Choose your preferred delivery partner
  5. Choose your payment options

We will do our best to deliver your orders within 3-5 working days within Metro Manila. For provincial areas, delivery is within 4-7 working days. 


AREAS COVERED

For the time being, we only deliver to the following areas:

  • Metro Manila
  • Rizal (up to Cainta)      
  • Bulacan (up to Marilao)
  • Cavite (up to Dasmarinas)    
  • Laguna (up to Calamba)

SHIPPING FEES:

Shipping fee depends on the rate of your delivery partner. Computation is based on either weight or distance. 


MODES OF PAYMENT 

For now,  payment will be either be thru CASH ON DELIVERY or via G CASH.

We will be sending advisory as we include additional modes of payment in the coming months. 

IS SIGNING UP A REQUIREMENT FOR PURCHASE?

Upon purchase, you would be required to create an account.  To be updated on the latest products and promo offers, we encourage you to subscribe to our online newsletter.   

EMAIL VERIFICATION

When you sign up online, we will send you an email to verify your account to ensure we will be able to contact you.

ACCOUNT DELETION

Should you wish to delete your account, please send an email request to info@fireflyelectric.com with the following details:
Name:
Email Address:
Reason for Deletion:

Deletion of account will be processed 10-15 working days upon verification of the submitted information.  

OPERATING HOURS

FELCO Store is open 24/7. However, orders received beyond 4pm will be processed on the next working day.


*Note: Processing of orders is every Mondays to Fridays only, except holidays.


CUSTOMER SERVICE: 

If you have any queries, you may engage with our Customer Service through the following:

Landline: 8-789-1000

Email: info@fireflyelectric.com



PRODUCTS

AUTHENTIC ITEM CLAIMS

All products being sold by the FELCO Store are authentic, safe and reliable. 


WHAT BRANDS DOES FELCO STORE CARRY?

FELCO Store carries the following brands:

Lighting:

Firefly 

Ecolum


Electrical:

Royu

Chint

Schneider 


Paint

Dulux (For inquiries, you may call our customer service hotline at 8-789-1000.)



ORDERS

MINIMUM PURCHASE REQUIREMENT

There is no minimum purchase requirement.


BULK ORDERS

Stock availability and delivery lead time may vary. For more information call us at 8-789-1000. 


ORDER STATUS

 

We will send you an order confirmation through email once your order has been received.

Order status will be updated to "fulfilled" once your order has been picked up by the delivery service.

 

ORDER GUARANTEE

We will try our best to ensure your order is served in full but in the event that one of the items ordered is unavailable, we will remove it from your total bill and deliver the rest of your orders. 


Please see the refund process on this link for further details.


CHANGES IN THE ORDERS

Orders that have been confirmed cannot be modified or cancelled except if the item ordered is out of stock.


RETURN & EXCHANGE

A no return, no exchange policy will apply except for damaged items. For detailed information, please refer to the Return and Warranty Terms. 


Returns due to change of mind and customer mishandling will not be allowed.