WHAT IS FELCO STORE?
FELCO Store is a virtual store owned by Firefly Electric and Lighting Corporation which is the distributor of the brands Firefly, Ecolum, Royu and Chint. It offers convenient shopping for your lighting and electrical needs at your own comfort and convenience.
HOW DO I ORDER?
Ordering from FELCO Store is as easy as the following steps:
- Browse and choose your desired lighting and electrical product
- Click “Add to Cart”
- Choose your preferred delivery partner
- Choose your payment options
We will do our best to deliver your orders within 3-5 working days within Metro Manila. For provincial areas, delivery is within 4-7 working days.
For the time being, we only deliver to the following areas:
- Metro Manila
- Rizal (up to Cainta)
- Bulacan (up to Marilao)
- Cavite (up to Dasmarinas)
- Laguna (up to Calamba)
Shipping fee depends on the rate of your delivery partner. Computation is based on either weight or distance.
MODES OF PAYMENT
For now, payment will be either be thru CASH ON DELIVERY or via G CASH.
We will be sending advisory as we include additional modes of payment in the coming months.
IS SIGNING UP A REQUIREMENT FOR PURCHASE?
Upon purchase, you would be required to create an account. To be updated on the latest products and promo offers, we encourage you to subscribe to our online newsletter.
When you sign up online, we will send you an email to verify your account to ensure we will be able to contact you.
Should you wish to delete your account, please send an email request to firstname.lastname@example.org with the following details:
Reason for Deletion:
Deletion of account will be processed 10-15 working days upon verification of the submitted information.
FELCO Store is open 24/7. However, orders received beyond 4pm will be processed on the next working day.
*Note: Processing of orders is every Mondays to Fridays only, except holidays.
If you have any queries, you may engage with our Customer Service through the following:
AUTHENTIC ITEM CLAIMS
All products being sold by the FELCO Store are authentic, safe and reliable.
WHAT BRANDS DOES FELCO STORE CARRY?
FELCO Store carries the following brands:
Dulux (For inquiries, you may call our customer service hotline at 8-789-1000.)
MINIMUM PURCHASE REQUIREMENT
There is no minimum purchase requirement.
Stock availability and delivery lead time may vary. For more information call us at 8-789-1000.
We will send you an order confirmation through email once your order has been received.
Order status will be updated to "fulfilled" once your order has been picked up by the delivery service.
We will try our best to ensure your order is served in full but in the event that one of the items ordered is unavailable, we will remove it from your total bill and deliver the rest of your orders.
Please see the refund process on this link for further details.
CHANGES IN THE ORDERS
Orders that have been confirmed cannot be modified or cancelled except if the item ordered is out of stock.
RETURN & EXCHANGE
A no return, no exchange policy will apply except for damaged items. For detailed information, please refer to the Return and Warranty Terms.
Returns due to change of mind and customer mishandling will not be allowed.